Bookings cannot be confirmed until payment has been made. Due to the amount of enquiries that we get we are no longer able to hold spaces without payment.
Please note all payments are are only refundable at our discretion and if possible. We will not issue refunds less than a month before the order is due for dispatch. The supplier is under no obligation to refund any or part of the payment made.
Although we do try to facilitate changes, changes cannot be made to the order within 4 weeks from the date of dispatch, unless this has been discussed with and accepted by the supplier.
Any refund given for disputes regarding orders are completely at the discretion of The Little Lollipop Shop and are not automatic. Full refunds will never be given for any order which has been consumed regardless of dispute, as consumption is viewed as your acceptance that the product is adequate for the purpose for which it has been supplied.
The lollipops will be delivered via Royal Mail or Parcel Force as close to the requested delivery date as possible. We ask that you allow 7-10 working days between your specified delivery date and the date of the event to 1. ensure freshness of the product and 2. allow time for your parcel to be delivered and for us to deal with any issues that may arise. We do not guarantee delivery on specific dates or at specific times. We do not offer refunds on orders not received on or before your requested delivery date and orders cannot be cancelled once they have been dispatched or within the 4 weeks prior to the specified delivery date.
In the extremely rare instance of non-delivery:
Refunds will be made on orders not received before the event date if the event date is more than 7 days after the customer’s specified delivery date. Should your parcel go missing in the post, we will dispatch a new order or, in some circumstances, offer a full refund.